Return Policy
Last updated: August 31, 2026
At EcoWearly.pk, we take great pride in the quality and craftsmanship of our products. Please read our return policy carefully before placing your order.
Customised Products – No Returns or Exchanges
All of our products are made-to-order and customised specifically for each customer. Due to the personalised nature of our items, we do not accept returns, exchanges, or cancellations once an order has been confirmed and payment has been received.
Because every order is prepared exclusively for you, we require full payment in advance before production begins. This ensures that your customised item is crafted with care and dedicated resources.
When Are Returns Accepted?
We will only accept a return or offer a replacement in the following circumstances:
- The item you received is damaged or defective upon arrival
- You received the wrong item due to an error on our part
In such cases, please contact us within 48 hours of receiving your order with photos of the issue. We will review your claim and arrange a replacement or resolution at no additional cost to you.
How to Report an Issue
If you believe your order qualifies for a return or replacement, please reach out to us at:
Email: info@ecowearly.pk
Please include: Your order number, a description of the issue, and clear photos of the product.
Advance Payment Policy
As all products are customised and made-to-order, 100% payment is required upfront at the time of placing your order. This policy exists because production begins immediately after order confirmation and payment, and we are unable to resell customised items.
Order Accuracy
Please double-check all customisation details (size, colour, design, etc.) before submitting your order. EcoWearly.pk is not responsible for errors resulting from incorrect information provided by the customer.
Contact Us
For any questions regarding our return policy, feel free to get in touch:
EcoWearly.pk
Email: info@ecowearly.pk